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How We Handle Your Account and Data

Q: Can I export my full account history and transaction data?

Yes. Email support@lxgrup.xyz with 'Data Request' in the subject line. We provide a complete export of your account data, game history and transactions within ten business days. The file is sent securely to your registered email address.

Q: What happens if there is a dispute with a withdrawal or deposit?

Contact support@lxgrup.xyz or use live chat with 'Dispute' in your message. Our team investigates within 48 hours. We check the transaction with our payment partner, verify your account details, and issue a resolution or reverse the transaction if an error occurred.

Your account on lxgrup sits on clear legal ground. We protect your wallet with identity verification, secure every withdrawal request, and keep your payment details encrypted.

Account verification requiredEncrypted payment processingClear withdrawal policies24/7 support contact

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Our Legal Framework and Your Region

lxgrup Service availability depends on jurisdiction. Users are responsible for checking local law before access.

lxgrup operates under a defined legal structure designed for the regions we serve. Access to our platform and the games we offer depends on local law. We require age verification on every account to ensure compliance with local requirements. Your deposits via DANA, OVO, GoPay and

1
QRIS are processed through licensed payment partners who apply the same security standard we do. Withdrawals are verified through identity checks before funds leave your wallet. We retain account records and transaction history for the period required by local regulation, and we do not share your
2
data with third parties outside our payment and support infrastructure.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to Contact Us About Legal Matters

Team online

Email Support

Reach our legal support team at [email protected] for account disputes, data requests, or policy questions. Response times typically fall between 2–4 hours during business hours.

Live Chat

Use the chat widget inside your account or on our homepage. Available Monday–Saturday, 09:00–22:00 Indonesia time. Our team can help you with account access, withdrawal issues, or policy clarification.

Account Settings

Update your contact details, payment methods and privacy preferences directly in your account panel under Security and Profile. Changes take effect immediately for most settings.

WHAT WE PROTECT

Data Security and Your Account Control

Encryption and Storage

All payment information is encrypted end-to-end and stored on secure servers. Your password is hashed and never logged in plain text. We do not retain your DANA, OVO, GoPay or QRIS credentials after a transaction completes.

Withdrawal Verification

Every withdrawal request triggers an identity check before funds are released. If your account or payment method changes, we verify the update with you via email or your registered phone number before processing.

Data Retention Policy

We keep transaction records, account history and verification documents for seven years to meet local accounting and compliance requirements. You can request a copy of your data at any time.

Cookie and Tracking Consent

We use cookies to keep you logged in, remember your game preferences and prevent fraud. Essential cookies cannot be turned off; optional analytics cookies can be managed in your privacy settings.

Account Access and Deletion

You control your account. You can update your details, pause withdrawals, or close your account at any time via the Account menu. Closed accounts retain transaction history but cannot be used to deposit or play.

Request Your Data or Changes

To request a full data export, correct account information, or ask questions about how we use your details, email [email protected] with 'Data Request' in the subject line. We respond within 10 business days.

Your Legal and Account Questions

Your account remains active and your wallet balance is held. Funds do not expire. You can withdraw at any time by submitting a withdrawal request. If your account shows no activity for twelve months, we may contact you to confirm it is still in use.

Yes. Email [email protected] with 'Data Request' in the subject line. We provide a complete export of your account data, game history and transactions within ten business days. The file is sent securely to your registered email address.

Our payment verification team cross-checks your withdrawal request against your account details, ID document upload and the payment method linked to your wallet. If details do not match, we contact you before processing the withdrawal to confirm it is legitimate.

No. Your payment credentials are encrypted and routed directly to our payment partner's secure gateway. We never store your full payment details. After each transaction, only a masked reference is kept for your records.

You can close your account anytime via Account Settings. Any remaining balance in your wallet can be withdrawn before or after closure. Once closed, your account cannot be reopened, but your transaction history is kept for seven years to comply with local law.

Go to Account > Profile and update your name, email or phone number. If you need to change your ID document or address, upload the new document via Security settings. Verification may take 1–2 hours before the change is live.

Contact [email protected] or use live chat with 'Dispute' in your message. Our team investigates within 48 hours. We check the transaction with our payment partner, verify your account details, and issue a resolution or reverse the transaction if an error occurred.

How We Handle Your Account and Data

How to Contact Us About Legal Matters

Email Support

Live Chat

Account Settings

Data Security and Your Account Control

Encryption and Storage

Withdrawal Verification

Data Retention Policy

Cookie and Tracking Consent

Account Access and Deletion

Request Your Data or Changes

Your Legal and Account Questions

01 What happens to my account if I stop playing?

02 Can I export my full account history and transaction data?

03 Who verifies my identity when I withdraw?

04 Are my DANA, OVO, GoPay and QRIS details stored on lxgrup servers?

05 What is your policy on account closure and refunds?

06 How do I change or update my legal information?

07 What happens if there is a dispute with a withdrawal or deposit?

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