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Our Terms shape how your account works

When you open an account at lxgrup, these Terms & Conditions set out what we both expect.

Account security rulesPayment and withdrawal termsData and privacy practicesYour contact and dispute rights

What these Terms & Conditions cover

lxgrup Service availability depends on jurisdiction. Users are responsible for checking local law before access.

lxgrup operates where local law permits. Your account is personal and non-transferable; you must be of legal age in your jurisdiction. Deposits via DANA, OVO, GoPay and QRIS are processed through our payment partners and subject to their terms as well as ours. Withdrawals are verified

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against your original deposit method and take between one and three business days to clear. We reserve the right to request documents to verify your identity and source of funds at any time. Gameplay history, account balances and payment records are retained for the duration of
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your account plus seven years for regulatory purposes. Disputes must be raised within thirty days of the transaction date.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about your terms or account

Our support team is available to explain your account rights, help you understand a charge, request data changes, or close your account. We respond to inquiries via email within twenty-four hours and through live chat during business hours. Contact us anytime if you want to review or dispute something in these Terms.

Team online

Live Chat

Open the chat window inside your account dashboard. Available Monday to Sunday, 08:00–22:00 Western Indonesia Time. Use chat for urgent account access questions or payment clarification.

Email Support

Send questions to our support email address shown in your account footer. We reply within twenty-four hours. Use email for formal requests like data access, withdrawal disputes or account closure confirmation.

Account Settings

Navigate to Settings > Account & Legal in your dashboard to review these Terms, view your data export, or initiate account closure. Changes take effect immediately.

HOW WE SECURE YOUR ACCOUNT

Data, security and what you control

Your account information and transaction history are encrypted and stored on secure servers. We use industry-standard authentication and never share your credentials with payment partners.

Encryption & Storage

All account credentials and payment details are encrypted in transit and at rest. We store backups to prevent data loss. Access is logged and monitored for unauthorized activity.

Withdrawal Verification

Withdrawals are matched against your original deposit method (DANA, OVO, GoPay, QRIS or bank account). This protects both you and us from fraud and unauthorised transfers.

Data Request & Export

Request your full account record through Settings > Data Export. We send a timestamped file with all transactions, balances and profile data within seven business days.

Retention & Deletion

Account balances and transaction records are kept for seven years. Personal data like name and email can be updated anytime. Deleted accounts retain transaction history for compliance.

Dispute & Amendment

Report a transaction error or request a correction within thirty days through live chat or email. We investigate and respond within five business days.

Account Closure

Close your account anytime via Settings > Account Closure. Your balance is withdrawn automatically, and your record is marked inactive. Data retention follows our seven-year compliance window.

Frequently asked questions on account terms

These answers explain common questions about how lxgrup Terms & Conditions work in practice — from account rights and dispute timelines to payment verification and data access. If you do not find your answer here, contact our support team through live chat or email.

Withdrawals must go back to your original deposit method. If you deposited through OVO, your first withdrawal will return to that OVO account. Once that transfer clears, subsequent withdrawals can go to a different QRIS-linked account you've verified with us.

DANA withdrawals typically clear within one to two business hours after we process them. Processing itself usually takes under one hour from the time you request it through your account dashboard. Weekend withdrawals may take until the next business day.

Yes. Go to Settings > Data Export and request your account report. We send a complete export including all deposits, withdrawals, gameplay records and balances within seven business days. The file is timestamped and encrypted for your security.

Report it within thirty days through live chat or email with the date and amount. We investigate immediately, check our payment partner records, and respond within five business days. If the issue is on our side, we reverse or resend the transaction at no cost to you.

Your transaction records, balances and personal data are retained for seven years from closure. This protects us both — it covers disputes, fraud investigation and regulatory checks. You can request data deletion of non-essential personal information where local law permits.

You can add new payment methods (DANA, OVO, GoPay or QRIS) through Settings > Payment Methods. Withdrawals must go back to your original deposit method first. Once that clears, you can withdraw to newly verified accounts depending on local law.

Contact live chat or email immediately with the details. We will freeze your account, review the login history, and help you reset your credentials. If funds were moved without your permission, we investigate and work with our payment partners to recover them.

Our Terms shape how your account works

How to contact us about your terms or account

Live Chat

Email Support

Account Settings

Data, security and what you control

Encryption & Storage

Withdrawal Verification

Data Request & Export

Retention & Deletion

Dispute & Amendment

Account Closure

Frequently asked questions on account terms

01 What happens if I deposit via OVO but want to withdraw to QRIS?

02 How long does a DANA withdrawal take?

03 Can I access my full transaction history?

04 What if I dispute a charge or a withdrawal that did not arrive?

05 How long is my account history kept after I close my account?

06 Can I change the payment method linked to my account?

07 What do I do if I think someone else has accessed my account?

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