How do I delete my lxgrup account and all associated data?

Log in to Settings › Privacy and select 'Request Account Deletion', or email privacy@lxgrup.xyz. We process deletions within 14 days. Payment records are retained for 5 years as required under Indonesian financial regulations.

Who do I contact if I believe my data has been handled incorrectly?

Reach our privacy team via live chat (available 24 hours a day) or email privacy@lxgrup.xyz. We acknowledge complaints within 24 hours and aim to resolve them within 7 business days. Access to remedies depends on local law.

Reference

How lxgrup Handles Your Personal Data

Q: Can I request a copy of all data lxgrup holds about me?

Yes. Send a data export request to privacy@lxgrup.xyz or via live chat. We will compile and deliver your full data file within 14 calendar days — there is no fee and no precondition for making this request.

At lxgrup, your personal data is collected only for the purposes we describe here — account creation, payment processing via DANA, OVO, GoPay and QRIS, and ongoing account…

Data collected only for stated purposesDANA, OVO, GoPay & QRIS transactions encryptedNo third-party data salesAccount data retained per local lawDeletion requests processed within 14 days

Explore Lobby Read FAQ

What This Privacy Policy Covers

lxgrup Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to all personal data you submit when opening an account, making deposits through DANA or OVO, requesting withdrawals via GoPay or QRIS, or contacting our support team. We collect your name, email address, phone number, and payment-method identifiers — nothing more than what

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processing your account requires. Access to certain features and the extent of data processing depends on local law. Data is stored on servers with AES-256 encryption, and access is restricted to authorised lxgrup staff only. Indonesian players in Jakarta and Yogyakarta are covered under the same
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data framework, with no regional exceptions to your rights under this policy.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

Reach Us About Your Privacy Rights

Team online

Live Chat — 24 Hours

Our live chat team is available around the clock, every day. Send your data access or deletion request directly through the chat widget on lxgrup.xyz and receive a reference number within minutes.

Email — [email protected]

For formal data requests — corrections, exports or account removal — email us at [email protected]. We aim to respond within 2 business days and resolve requests within 14 calendar days.

Account Settings Panel

Log in to your lxgrup account, navigate to Settings › Privacy, and submit a data-review request directly. This path is the fastest route for minor corrections such as phone number or email address updates.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Every measure below is active on your account from the moment you complete registration on lxgrup.xyz. These practices cover data storage, cookie behaviour, payment-record security, retention periods and your right to request…

Encrypted Payment Records

Every DANA, OVO, GoPay and QRIS transaction reference is stored with AES-256 encryption. Only the payment processor and authorised lxgrup compliance staff can access raw transaction identifiers, and only for dispute resolution.

Cookie Controls You Manage

We use session cookies to keep your account logged in and analytics cookies to improve page speed. You can turn off non-essential cookies at any time through the Cookie Preferences link in the site footer — your account will continue to function normally.

Account Security Layers

Your account password is hashed with bcrypt before storage — we never hold a readable version. Failed login attempts are rate-limited after five tries, and suspicious access triggers an automatic email alert to your registered address.

Data Retention Schedule

Active account data is retained for the lifetime of your account plus 12 months after closure. Payment records are kept for 5 years as required under Indonesian financial regulations. Data no longer required is permanently deleted, not archived.

Your Right to Request Changes

You may request a copy of all data we hold on you, ask us to correct inaccurate details, or request full account deletion. Requests sent via live chat or [email protected] are actioned within 14 calendar days — no fees, no requirements.

Third-Party Data Sharing Limits

We share data with payment processors (DANA, OVO, GoPay, QRIS gateways) and our game-studio providers only to the minimum extent needed to run your session. No marketing partners receive your personal data without your explicit opt-in.

Your Privacy Policy Questions, Addressed

The questions below cover what we get asked most often about data rights, cookie behaviour, payment-record access, account deletion and how to contact us. If your question is not here, our live chat team is available 24 hours a day.

We collect your name, email address, phone number and the payment-method identifier you use — for example your DANA or OVO wallet ID. We do not collect data beyond what account creation and payment processing require.

Payment references from DANA, OVO, GoPay and QRIS are stored in encrypted form using AES-256. Only authorised lxgrup compliance staff can access these records, and only when a transaction dispute requires it.

Yes. Send a data export request to [email protected] or via live chat. We will compile and deliver your full data file within 14 calendar days — there is no fee and no precondition for making this request.

Log in to Settings › Privacy and select 'Request Account Deletion', or email [email protected]. We process deletions within 14 days. Payment records are retained for 5 years as required under Indonesian financial regulations.

We use session cookies for login continuity and analytics cookies for performance monitoring. Non-essential cookies can be disabled via the Cookie Preferences link in the site footer without affecting your account access.

No. Your data is shared only with payment gateways (DANA, OVO, GoPay, QRIS) and game-studio providers to the minimum extent needed to operate your session. No marketing partners receive your data without your explicit written consent.

Reach our privacy team via live chat (available 24 hours a day) or email [email protected]. We acknowledge complaints within 24 hours and aim to resolve them within 7 business days. Access to remedies depends on local law.

How lxgrup Handles Your Personal Data

Reach Us About Your Privacy Rights

Live Chat — 24 Hours

Email — [email protected]

Account Settings Panel

Six Ways We Protect Your Account Data

Encrypted Payment Records

Cookie Controls You Manage

Account Security Layers

Data Retention Schedule

Your Right to Request Changes

Third-Party Data Sharing Limits

Your Privacy Policy Questions, Addressed

01 What personal data does lxgrup collect when I open an account?

02 How is my DANA or OVO payment data stored?

03 Can I request a copy of all data lxgrup holds about me?

04 How do I delete my lxgrup account and all associated data?

05 Does lxgrup use cookies, and can I turn them off?

06 Does lxgrup share my data with third parties for marketing?

07 Who do I contact if I believe my data has been handled incorrectly?

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